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A system that makes decisions about people runs on what those people are willing to tell it. Six essays make the case, in this order.
- SpeakableA person has to be willing to say it.
- Kept within limitsThe system takes only what it needs and decides only what it should.
- CheckableThe person can see what was done with it, and say so when it is wrong.
The whole chainThe Truth Supply ChainA system that makes decisions about people runs on what those people are willing to tell it. Automation can make the records cleaner while the organisation knows less — and an audit that checks only the records cannot see the people who never made it into them.
Link one: speakableDisability Management Runs on Disclosure. Your AI Runs on Data.Everyone is asking whether the model is fair. That is the second question.
Link two: kept within limitsA Real Person Having a Bad DayA design education teaches you to look at the page. A master's in industrial-organizational psychology teaches you to look at the person reading it.
Link three: checkableInspectability: A Design Test for Decisions About PeopleA disability decision can follow every rule and still leave the person it affects with no way to understand it. Explanation tells someone what was decided.
Outside disability: a complaints processWhy Workplace Bullying Looks Like a Two-Sided ConflictThe correlation between narcissism and aggression is more than twice as strong under provocation as without it. The escalation that can follow a boundary is what makes bullying look like a two-sided conflict, and the usual process treats it as one.
The policy behind it: who it protectsYour Anti-Bullying Policy May Be Protecting the Wrong PersonMany organizations have an anti-bullying policy, and in Ontario every employer must have a workplace harassment policy. One line of research argues that these policies often protect the institution rather than the person who reports.
About
Ten years in disability-management practice, across five Canadian carrier, benefit and reinsurance firms.
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